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  Back to Chat OneTouch and IN TOUCH Product Managers

Chat with LifeScan's OneTouch®Ultra® Meter and IN TOUCH Software Product Managers

For two decades, LifeScan has been making blood glucose meters to improve the quality of life for people with diabetes. More than 3 million people rely on our OneTouch® Brand Meters every day. Today we'll be chatting about the OneTouch®Ultra® Meter and the IN TOUCH® Diabetes Management Software.

The OneTouch®Ultra® Meter offers less pain (option to test on your arm where there are fewer nerve endings), less blood (small 1uL sample size), and less bother (accurate results in 5 seconds). To see the OneTouch Ultra Meter in action, check out our online interactive guide at www.OneTouchUltra.com.

IN TOUCH® Diabetes Management Software makes it possible to download your blood glucose test result data to your computer from one or multiple OneTouch® Meters. The information you get will help you and your healthcare team more easily and quickly spot trends, evaluate your progress, and modify your treatment plan accordingly. The software is a free download at www.LifeScan.com.



Wed Nov 6 2002 20:19:22 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Tonight we will be talking with the OneTouch Ultra Meter and IN TOUCH Software Product Teams. For information about other OneTouch Brand products please visit www.LifeScan.com. This chat begins at 9:00 pm Eastern Time (6:00 pm Pacific).

Wed Nov 6 2002 20:28:03 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
hi am i early?

Wed Nov 6 2002 20:30:16 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
bbl

Wed Nov 6 2002 20:48:27 Eastern US
Karen (Mom of J.D., 10, dx'd at 19 mo.) from 12.161.110.30
hi,anyone out there?

Wed Nov 6 2002 20:50:40 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
hi karen

Wed Nov 6 2002 20:50:41 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
hi karen

Wed Nov 6 2002 20:52:18 Eastern US
Karen (Mom of J.D., 10, dx'd at 19 mo.) from 12.161.110.30
hi emily

Wed Nov 6 2002 20:52:30 Eastern US
Jessie from 68.42.7.85
hi

Wed Nov 6 2002 20:52:32 Eastern US
~*SuperSugar*~ from 152.163.189.201
hello?

Wed Nov 6 2002 20:52:49 Eastern US
Jessie from 68.42.7.85
how old are you

Wed Nov 6 2002 20:53:20 Eastern US
~*SuperSugar*~ from 152.163.189.201
I am 15

Wed Nov 6 2002 20:53:31 Eastern US
~*SuperSugar*~ from 152.163.189.201
hold on a sec.

Wed Nov 6 2002 20:54:47 Eastern US
~*SuperSugar*~ from 152.163.189.201
ok

Wed Nov 6 2002 20:55:11 Eastern US
~*SuperSugar*~ from 152.163.189.201
hello is n-e-body out there?

Wed Nov 6 2002 20:55:15 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
has any one heard of the one touch ultra smart?

Wed Nov 6 2002 20:55:43 Eastern US
Christne from 68.129.9.157
HELLO?

Wed Nov 6 2002 20:56:07 Eastern US
cyndy (mom of 4, Ben dx 06) from 206.172.193.134
I am doing this and bey blading with my son

Wed Nov 6 2002 20:56:18 Eastern US
Karen (Mom of J.D., 10, dx'd at 19 mo.) from 12.161.110.30
no, i haven't

Wed Nov 6 2002 20:57:04 Eastern US
~*SuperSugar*~ from 152.163.189.201
Hey every body

Wed Nov 6 2002 20:57:28 Eastern US
Jessie from 68.42.7.85
DOS ENY ONE HAVE MSN

Wed Nov 6 2002 20:57:59 Eastern US
~*SuperSugar*~ from 152.163.189.201
yeah i have heard about it but i dont use it

Wed Nov 6 2002 20:58:07 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
is this the right room for the InTouch discussion?

Wed Nov 6 2002 20:58:20 Eastern US
~*SuperSugar*~ from 152.163.189.201
ps.. im talking 2 emily

Wed Nov 6 2002 20:58:32 Eastern US
cyndy (mom of 4, Ben dx 06) from 206.172.193.134
i have msn

Wed Nov 6 2002 20:58:35 Eastern US
Jeff Hitchcock from 216.68.227.14
Good evening ... Jim, yes it is

Wed Nov 6 2002 20:58:37 Eastern US
~*SuperSugar*~ from 152.163.189.201
yup jim

Wed Nov 6 2002 20:58:41 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Tonight we will be talking with the OneTouch Ultra Meter and IN TOUCH Software Product Teams. For information about other OneTouch Brand products please visit www.LifeScan.com. This chat begins at 9:00 pm Eastern Time (6:00 pm Pacific).

Wed Nov 6 2002 20:59:02 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
thanks Jeff

Wed Nov 6 2002 20:59:16 Eastern US
~*SuperSugar*~ from 152.163.189.201
hey jeff u were on last nightdid u see my message n-e-body?

Wed Nov 6 2002 20:59:19 Eastern US
Jessie from 68.42.7.85
HERE IS MY MSN

Wed Nov 6 2002 20:59:32 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
to see the onetouch ultra smart go to http://www.childrenwithdiabetes.com/ada2002/ its near the bottom, i think i want it

Wed Nov 6 2002 20:59:33 Eastern US
Jessie from 68.42.7.85
COD

Wed Nov 6 2002 20:59:48 Eastern US
Christne from 68.129.9.157
GSG

Wed Nov 6 2002 20:59:56 Eastern US
Christne from 68.129.9.157
BYE

Wed Nov 6 2002 21:00:32 Eastern US
~*SuperSugar*~ from 152.163.189.201
Hey Jim I have the minimed pump 2, what kind do you have, the 508?

Wed Nov 6 2002 21:01:20 Eastern US
~*SuperSugar*~ from 152.163.189.201
bye christne

Wed Nov 6 2002 21:01:25 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
i have the MM paradigm

Wed Nov 6 2002 21:01:28 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Welcome to the OneTouch Ultra Meter and IN TOUCH Software Product Team chat, brought to you by LifeScan. Tonight Marni -- our OneTouch Ultra Meter Product Manager, and Kathy -- our IN TOUCH Software Product Manager, are here to answer questions about these products. Welcome Marni and Kathy.

Wed Nov 6 2002 21:01:35 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Hi All! Glad to be here.

Wed Nov 6 2002 21:01:35 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
Hi Everyone, Glad to be here.

Wed Nov 6 2002 21:01:50 Eastern US
Jessie from 68.42.7.85
are you here cyndy

Wed Nov 6 2002 21:02:06 Eastern US
cyndy (mom of 4, Ben dx 06) from 206.172.193.134
I would like to know if and when in duo will come out to be compatible with lilly products

Wed Nov 6 2002 21:02:22 Eastern US
~*SuperSugar*~ from 152.163.189.201
thats what i have emily!

Wed Nov 6 2002 21:02:32 Eastern US
~*SuperSugar*~ from 152.163.189.201
how do u like it

Wed Nov 6 2002 21:02:35 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
hi

Wed Nov 6 2002 21:02:42 Eastern US
~*SuperSugar*~ from 152.163.189.201
i love it!!!

Wed Nov 6 2002 21:03:00 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
This chat is for the OneTouch Ultra Meter and IN TOUCH Sofware. For information about InDuo, please visit www.InDuo.com.

Wed Nov 6 2002 21:03:08 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
i like the paradigm

Wed Nov 6 2002 21:03:31 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Hello...
We've been using Lifescan meters here for nearly 17 years, started with the old Glucoscan 2000

Wed Nov 6 2002 21:03:37 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
I have a "wishlist" for InTouch Software whenever and if-ever you want to hear...or i can e-mail it someplace

Wed Nov 6 2002 21:03:49 Eastern US
Karen (Mom of J.D., 10, dx'd at 19 mo.) from 12.161.110.30
how many units a day do you take, emily?

Wed Nov 6 2002 21:03:51 Eastern US
Jessie from 68.42.7.85
K

Wed Nov 6 2002 21:04:04 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
Marni -- do you know anything about the one touch ultra smart?

Wed Nov 6 2002 21:04:22 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
karen- aobut 80units a day

Wed Nov 6 2002 21:04:32 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Hey Jim. Send your IN TOUCH wish list to CustomerService@LifeScan.com. Thanks!

Wed Nov 6 2002 21:05:33 Eastern US
Karen (Mom of J.D., 10, dx'd at 19 mo.) from 12.161.110.30
emily, do you just change the reservoir then?

Wed Nov 6 2002 21:05:56 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
I have a question about the software. I purchase a copy - 1.01 - a number of years ago. I do have the cable to download the Ultra, which Dave is using now. I'd like to download the latest version of the software from the web, but read that it requires a cable purchase. I don't need another one :-)

Wed Nov 6 2002 21:06:01 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
will do Kathy - I think you have a great tool there, but it could use just a few enhancements

Wed Nov 6 2002 21:06:07 Eastern US
Heidyn ( type 1) from 164.106.22.60
Would Lifescan send me control solution,free of charge if I called?

Wed Nov 6 2002 21:06:21 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Emily: We can't publically discuss the OneTouch UltraSmart in detail yet. For information about this pending product visit www.childrenwithdiabetes.com/ada2002.

Wed Nov 6 2002 21:06:35 Eastern US
cyndy (mom of 4, Ben dx 06) from 209.226.132.88
I really like out one touch. I sent another meter to the school origianlly and they asked that I go buy a One Touch Ultra for them. They found it far eaier to use.

Wed Nov 6 2002 21:06:37 Eastern US
cyndy (mom of 4, Ben dx 06) from 209.226.132.88
I really like out one touch. I sent another meter to the school origianlly and they asked that I go buy a One Touch Ultra for them. They found it far eaier to use.

Wed Nov 6 2002 21:06:51 Eastern US
~*SuperSugar*~ from 152.163.189.201
karen, you change the whole site every 2 days

Wed Nov 6 2002 21:07:21 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
Colleen C- thanks i have seen that page but hope for more info soon

Wed Nov 6 2002 21:07:45 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Emily: When we can share, you bet we will! And we'll have a chat here about it, too.

Wed Nov 6 2002 21:07:48 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Judith,
You can upgrade IN TOUCH Software on our Web site without ordering the cable. Go ahead and download from our site. If you have any questions on it, contact Customer Service at 1 800 342-7226.

Wed Nov 6 2002 21:08:05 Eastern US
Karen (Mom of J.D., 10, dx'd at 19 mo.) from 12.161.110.30
Marni, sometimes the one touch ultra we have starts counting down before enough blood is taken in - so we waste strips. Is something wrong wtih the meter?

Wed Nov 6 2002 21:08:09 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
Heidyn - control solution is available at most pharmacies if you are having trouble finding it, please call LifeScan customer service 1-800-227-8862 and they can help locate some

Wed Nov 6 2002 21:08:16 Eastern US
Emily (15, dx'd at 13 pump 4 02) from 65.56.122.226
karen- yes i just refill the resivor to 100 u with a syrienge on the 2nd day

Wed Nov 6 2002 21:08:25 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
who here uses InTouch ver 1.3.3.0?

Wed Nov 6 2002 21:08:34 Eastern US
Jeff Hitchcock from 216.68.227.14
The local Walgreens stores ran a special on Ultras two weeks ago ... I stopped by and picked up two to keep as spares. It never hurts to have extra meters. :-)

Wed Nov 6 2002 21:08:44 Eastern US
cyndy (mom of 4, Ben dx 06) from 209.226.132.88
Where can I get the lancing device that comes with our one tuoch

Wed Nov 6 2002 21:09:09 Eastern US
~*SuperSugar*~ from 152.163.189.201
Does the one touch meter take 1 stick at a time or 10 like the dex

Wed Nov 6 2002 21:09:16 Eastern US
LauraB (Sam's mom, 12) from 68.43.234.122
Especially with teenagers.
Hi Colleen :-)

Wed Nov 6 2002 21:09:39 Eastern US
Karen (Mom of J.D., 10, dx'd at 19 mo.) from 12.161.110.30
emily, thanks for the tip.

Wed Nov 6 2002 21:09:56 Eastern US
Jeff Hitchcock from 216.68.227.14
Laura -- indeed. I've seen more than one meter hit the concrete. Thankfully, they always seem to work just fine afterwards.

Wed Nov 6 2002 21:10:07 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Hi Laura. Always nice of you to join us.

Wed Nov 6 2002 21:10:42 Eastern US
Heidyn ( type 1) from 164.106.22.60
Wbay has lots of meter deals-most NIB too

Wed Nov 6 2002 21:10:43 Eastern US
~*SuperSugar*~ from 152.163.189.201
who uses emla for the pump injections?

Wed Nov 6 2002 21:10:50 Eastern US
Heidyn ( type 1) from 164.106.22.60
I mean Ebay..

Wed Nov 6 2002 21:11:04 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
Karen, if you are not sure that your OT Ultra is functioning correctly you can call customer service. For additional information on the blood application process please see the OneTouch Ultra section of LifeScan.com

Wed Nov 6 2002 21:11:11 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Thanks, Kathy!

Wed Nov 6 2002 21:11:34 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
SuperSugar - the OneTouch Ultra meter takes one test strip at a time

Wed Nov 6 2002 21:11:39 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
JimB, I'm using it....

Wed Nov 6 2002 21:11:51 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Karen: LifeScan.com has downloadable owner's booklets and a Flash animation of the blood application process that may be useful to you.

Wed Nov 6 2002 21:12:02 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Did just have to return an Ultra because it had lost segments of the display. Was sorry to see another Lifescan meter with that problem! We are on our 4th or 5th Profile.....

Wed Nov 6 2002 21:12:27 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
what would you like to see added or changed Keith?

Wed Nov 6 2002 21:12:43 Eastern US
Jeff Hitchcock from 216.68.227.14
Judith: Sounds like it's time to try an Ultra :-)

Wed Nov 6 2002 21:12:59 Eastern US
cyndy (mom of 4, Ben dx 06) from 209.226.132.88
I'm here but this is the first time I have attempted one of these things so I am reading

Wed Nov 6 2002 21:13:38 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Have several Ultras - one of which just had the same problem as the Profiles :-( I do like Ultra, keep one to use for the occasional middle of the night test on Dave, use one at my "pump station" at camp

Wed Nov 6 2002 21:13:48 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
Judith - I am not sure what you are asking?

Wed Nov 6 2002 21:13:51 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
I'd like to see the ability to PRINT comments in the DATALIST Report,

Wed Nov 6 2002 21:13:56 Eastern US
~*SuperSugar*~ from 152.163.189.201
so, if your bg is really high like over 600 will the meter tell exactly how high it is or like the dex will it just say HIGH? Sme question with bg level being low/

Wed Nov 6 2002 21:14:51 Eastern US
Karen (Mom of J.D., 10, dx'd at 19 mo.) from 12.161.110.30
never mind, been using meters for 10 years. i think something is wrong with this one

Wed Nov 6 2002 21:15:01 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
...shrotcut keys (e.g., CTRL-SHIFT MOUSECLICK to omit multiple records on DATALIST REPORT,

Wed Nov 6 2002 21:15:11 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
JimB, I'm really new to all this, so I don't have many suggestions. My biggest frustration is not being able to combine readings from multiple meters.

Wed Nov 6 2002 21:15:11 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Jim, Thanks for the suggestion on being able to print comments.

Wed Nov 6 2002 21:15:19 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
SuperSugar it will just tell you are high and the same with a low reading.

Wed Nov 6 2002 21:15:25 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
...faster generation of print reports,

Wed Nov 6 2002 21:15:27 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Cyndy: Please call or e-mail LifeScan Customer Service 800 227-7226, CustomerService@LifeScan.com for information about a replacement lancet.

Wed Nov 6 2002 21:15:45 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
It was a comment, rather than a question, but I'll rephrase: Is loss of display segments a fairly common problem with the Ultra?

Wed Nov 6 2002 21:15:54 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
...beta testing of next version (I volunteer...k7jmb@msn.com)

Wed Nov 6 2002 21:16:10 Eastern US
Jeff Hitchcock from 216.68.227.14
For the IN TOUCH team -- do you have any plans to create a version for the Macintosh? I often get questions from Mac users.

Wed Nov 6 2002 21:16:36 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Keith, you can add readings from multiple meters. Our Data Management Line can walk you through this. You can reach them at 1 800 382-7226 M-f 8-5 PST.

Wed Nov 6 2002 21:16:40 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
...as much user customization as possible,

Wed Nov 6 2002 21:17:07 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
...USB connection to meter.

Wed Nov 6 2002 21:17:23 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
I volunteer for beta testing, too 8-).

Wed Nov 6 2002 21:17:24 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Jim, Not at this time. Our research indicates that MAC usage is very low compared to PCs.

Wed Nov 6 2002 21:17:29 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
With the latest software, can you merge readings from more than one Ultra? From an Ultra/more than one Ultra and a Profile?

Wed Nov 6 2002 21:17:36 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
Judith - No loss of display segments is not a common problem with OneTouch Ultra. It is always a good idea to check your display when you turn it on. Please call customer service, they are open 24 hours a day, if you are having any issues with your OneTouch Ultra.

Wed Nov 6 2002 21:17:56 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
Kathy, can different models be combined?

Wed Nov 6 2002 21:18:03 Eastern US
Jeff Hitchcock from 216.68.227.14
Jim, yes, Mac usage is very low compared with PCs. Do you have any suggestions for users of Macs? I usually recommend spreadsheets.

Wed Nov 6 2002 21:18:13 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
Kathy - i use a PC

Wed Nov 6 2002 21:18:30 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Have just gotten a replacement Ultra, Marni; thanks.

Wed Nov 6 2002 21:18:43 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
shortcut keys work on a PC too y'know

Wed Nov 6 2002 21:19:10 Eastern US
blm (dx at 50) from 152.163.189.201
Was using InTouch Software and loved it. New computer is Windows XP. Are there any plans to make compatible?

Wed Nov 6 2002 21:19:29 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Ah, you've already answered my question; thanks.

Wed Nov 6 2002 21:19:32 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Keith, Yes, different LifeScan meters can be downloaded into the software and data merged.

Wed Nov 6 2002 21:20:14 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
blm, yes, we are working on that. Thanks!

Wed Nov 6 2002 21:21:40 Eastern US
marvin (Type I) from 67.194.243.81
I'd like to see a graphing option to show separate line graphs by time, e.g. a pre-breakfast-only graph, or a bedtime-only graph

Wed Nov 6 2002 21:21:44 Eastern US
JimB (60 yrsold, dx at 44, mimimed pump. onetouch ultra) from 65.102.124.199
apparently I am incorrect

Wed Nov 6 2002 21:22:15 Eastern US
Jill (dx'd 12/2000) from 148.177.1.212
Has anyone seen the BB King ad? I wish he'd give guitar lessons.

Wed Nov 6 2002 21:22:18 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Marvin, good suggestions!

Wed Nov 6 2002 21:22:44 Eastern US
cyndy (mom of 4, Ben dx 06) from 209.226.132.88
I think it would be easier for me to print this discussion when it is finished. I am having a difficult time following

Wed Nov 6 2002 21:23:30 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
It's a bit easier now, Cyndy, with the kids gone....

Wed Nov 6 2002 21:23:45 Eastern US
cyndy (mom of 4, Ben dx 06) from 209.226.132.88
Can the soft wear down load be used with a computer with only usb ports

Wed Nov 6 2002 21:23:53 Eastern US
Wendy from 66.188.114.104
Do you have any info on a new LifeScan meter (Ultra Smart) that our educator told us about some time ago? Will it have the same capabilities as the Profile for event codes/averaging? When is it to be available. Thought she said this fall

Wed Nov 6 2002 21:24:17 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Jim, we're always working on new versions of the software so stay tuned....

Wed Nov 6 2002 21:24:39 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
blm, it runs fine under XP Pro for me....

Wed Nov 6 2002 21:24:43 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Cyndy, not yet but we are working on USB compatibility.

Wed Nov 6 2002 21:24:46 Eastern US
cyndy (mom of 4, Ben dx 06) from 209.226.132.88
I feel so new at all of this sometimes. I am unaware of the things to down load

Wed Nov 6 2002 21:25:05 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
Sorry, blm, I forgot to hit Send earlier....

Wed Nov 6 2002 21:25:45 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Wendy: The only information we can share about OneTouch UltraSmart Meter you'll find at www.childrenwithdiabetes.com/ada2002 (near the bottom of the page). As soon as we can share more, we sure will!

Wed Nov 6 2002 21:25:53 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
Please add my vote for USB compatibility. I have to use and adapter and switch box, and it's really hit and miss....

Wed Nov 6 2002 21:27:36 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
Marni, is it normal for the depth to vary with the Ultra lancing device? I find that one time I can use setting 2 and get too much blood; the next time I'll use 4 and get too little. And sometimes it doesn't hurt, while other times it makes me jump!

Wed Nov 6 2002 21:29:16 Eastern US
Jeff Hitchcock from 216.68.227.14
Do you get many requests for USB vs. serial?

Wed Nov 6 2002 21:29:46 Eastern US
Jill (dx'd 12/2000) from 148.177.1.210
Is anyone using the arm for Arm Testing

Wed Nov 6 2002 21:29:46 Eastern US
blm (dx at 50) from 152.163.189.201
Thanks Keith. Was going to try running on with XP but had trouble downloading upgrade...no DSL

Wed Nov 6 2002 21:30:50 Eastern US
marvin (Type I) from 67.194.243.81
I use the serial cable, with adapter, and I've never had a problem.

Wed Nov 6 2002 21:31:11 Eastern US
Marni (OneTouch Ultra Product Manager) from 148.177.1.210
Keith: Are you lancing the arm or finger?

Wed Nov 6 2002 21:32:16 Eastern US
Kathy (IN TOUCH Software Product Manager) from 148.177.1.210
Jeff: We get far more serial requests than USB.

Wed Nov 6 2002 21:32:56 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
blm, that does make it a lot tougher.

Wed Nov 6 2002 21:33:38 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
Marni, I do my finger. I tried the arm once and felt uncomfortable with the results. I probably did to experiment more with it.

Wed Nov 6 2002 21:34:16 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
Sorry...I NEED to experiment more on the arm, that is.

Wed Nov 6 2002 21:35:33 Eastern US
LauraB (Sam's mom, 12) from 68.43.234.122
We use arm testing with Sam. I definitely trust the results. Some people do seem to have a lag, though, between fingertip testing and alternate site testing. There are guidelines to follow with alternate site testing... one of them we stick to pretty strongly (whenever you feel a hypo is coming on, do a finger poke, not an arm poke).

Wed Nov 6 2002 21:37:10 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
Laura, yes, I think you're also not supposed to use alternate sites when you expect rapid changes. I usually test after meals, when the level is changing most.

Wed Nov 6 2002 21:40:45 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.210
Arm testing guidelines are easy to follow:
Most people take a fasting blood glucose test-that is, they test prior to meals or more than 2 hours after meals. For a fasting blood glucose test, you can choose to test on the arm or finger.

If you test within 2 hours after meals, an insulin dose, or exercise, you should test from your finger.

Wed Nov 6 2002 21:41:55 Eastern US
LauraB (Sam's mom, 12) from 68.43.234.122
The alternate site testing is great for kiddos, though, because it just plain old doesn't hurt. We were so happy when the FDA approved AST. I test Sam during the night at 1 or 2 a.m., and he doesn't even wake up most nights (unless he's high and I ask him to bolus).

Wed Nov 6 2002 21:42:41 Eastern US
Brittney (im 12/f/cali i've had diabetes for 3 years now im not on a pump yet) from 67.224.56.85
HI

Wed Nov 6 2002 21:42:49 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
Thanks, Colleen. That was the way I understood it, too. I'll often test at 30 minutes post prandial, then 1 hour, and then 2 hours, to see if I need to increase my medication.

Wed Nov 6 2002 21:43:08 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Arm testing is most appropriate prior to, or more than two hours after meals, insulin dose or physical exercise.
You should use your fingertip when testing within two hours after meals, an insulin dose or physical exercise, or whenever glucose levels may be changing rapidly.

When initiating post-prandial arm testing (after meals), you may want to obtain finger results in conjunction with arm results to help assess whether the site to site differences are significant for that person.

Wed Nov 6 2002 21:43:59 Eastern US
Brittney (im 12/f/cali i've had diabetes for 3 years now im not on a pump yet) from 67.224.56.85
HI

Wed Nov 6 2002 21:44:24 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
There's lots of information about arm testing at www.LifeScan.com. And the OneTouch Ultra Meter Quick Guide has an arm testing animation if you want to check it out for assistance.

Wed Nov 6 2002 21:45:00 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
Yes, Colleen, that's what I meant when I said I need to experiment more to see if AST is reliable in my situation. Thanks.
Hi, Brittney.

Wed Nov 6 2002 21:45:15 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Any data on sites other than arms and fingertips, Colleen? I did use toes when Dave was an infant....

Wed Nov 6 2002 21:45:42 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
Thanks, Colleen, I haven't seen the animation. I'll check it out.

Wed Nov 6 2002 21:46:40 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
Judith - at this point OneTouch Ultra test strips have FDA approval for arm and fingertips.

Wed Nov 6 2002 21:47:29 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Ok; I'm not aware of any strips that have been tested on toes, legs, other sites.

Wed Nov 6 2002 21:48:02 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
I do know some parents use those sites, esp for very young children.

Wed Nov 6 2002 21:49:29 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
I have to say that the results in 5 seconds is why I've urged my son to use his Ultra exclusively. He was always too impatient to wait to see the number when he tested for a meal, or when I insisted he test at a track meet, etc. CAN get him to hold still for 5 seconds most days!

Wed Nov 6 2002 21:50:42 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
Judith - we think 5 seconds is great too! I am glad you like the OneTouch Ultra.

Wed Nov 6 2002 21:50:49 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
For those of you who use IN TOUCH Software, which report do you use most frequently?

Wed Nov 6 2002 21:51:07 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Now if you could just figure out how to make the meters read the strip codes, so they didn't have to be changed manually. He doesn't pay attention to that detail.... Can you give me an idea of what sort of error might be involved if the meter code does not match strip code?

Wed Nov 6 2002 21:51:10 Eastern US
marvin (Type I) from 67.194.243.81
I think the 5 second timing is what makes the Ultra stand out from the competition.

Wed Nov 6 2002 21:51:32 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
5 seconds is also great at camp, when testing lots of kids at once.

Wed Nov 6 2002 21:51:44 Eastern US
LauraB (Sam's mom, 12) from 68.43.234.122
Sam has used his calf, arm, thigh, and fingertip for testing. Not much difference (we cross-test to see how they compare). His thighs tend to bruise and bleed more, so we stick with arms. I remember one CWD youngster testing the tip of her nose one day, and her mom reporting back to us about it!

Wed Nov 6 2002 21:52:34 Eastern US
Jill (dx'd 12/2000) from 148.177.1.212
I like the less blood feature

Wed Nov 6 2002 21:52:44 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
And I do prefer foil wrapped strips; easier to carry. I know that years ago Lifescan tried that, but had quality control issues....

Wed Nov 6 2002 21:53:28 Eastern US
Bugness from 205.188.208.41
Would be nice if we could record insulin type and dosage on the Ultra

Wed Nov 6 2002 21:53:30 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Ear lobes are sometimes used for lab work; they have a great blood supply. Would probably bleed more than what's needed for the Ultra.

Wed Nov 6 2002 21:53:52 Eastern US
Bugness from 205.188.208.41
IN TOUCH

Wed Nov 6 2002 21:54:18 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
I bet that's coming on the UltraSmart, Bugness

Wed Nov 6 2002 21:54:45 Eastern US
Bugness from 205.188.208.41
Sorry, In Touch software, I use the log and 14 day and scatter chart. Would be nice if the display would go full screen in Windows XP

Wed Nov 6 2002 21:55:12 Eastern US
KristinSuchy (Mom to Nate, 4, dx'd 5/99) from 68.69.148.245
Ok, I'm just getting here!
Is this almost over???

Wed Nov 6 2002 21:55:18 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Burness, yes, you can record insulin types in IN TOUCH Software.

Wed Nov 6 2002 21:55:48 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Probably another 5 minutes, Kristin

Wed Nov 6 2002 21:55:58 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Bugness, do you share reports with you doctor?

Wed Nov 6 2002 21:55:58 Eastern US
Bugness from 205.188.208.41
Meant insulin types in the Ultra that would transfer to the software

Wed Nov 6 2002 21:56:10 Eastern US
Jeff Hitchcock from 216.68.227.14
I apologize for anyone who had problems connecting during the chat. There appear to have been upstream network problems that are being worked.

Wed Nov 6 2002 21:56:16 Eastern US
KristinSuchy (Mom to Nate, 4, dx'd 5/99) from 68.69.148.245
The Ultra only records BS readings

Wed Nov 6 2002 21:56:42 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
Judith - there is not a specific error code, please make sure to code to provide maximum accuracy.

Wed Nov 6 2002 21:56:43 Eastern US
Bugness from 205.188.208.41
Yes I fax a report monthly and see them every 3 months where they download from the ultra

Wed Nov 6 2002 21:56:53 Eastern US
marvin (Type I) from 67.194.243.81
It would be nice if the user could select the number of days, rather that only 14.

Wed Nov 6 2002 21:56:54 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
I just tried to run the program to look at the reports, and getting an error saying I have insufficient resources for a Win16 application! I didn't know it was 16-bit. WHEN WILL IT BE PORTED TO WIN32?

Wed Nov 6 2002 21:57:52 Eastern US
Bugness from 205.188.208.41
Yes, Ultra only records BS readings. Would be nice to record insulin too like the Profile did

Wed Nov 6 2002 21:57:58 Eastern US
marvin (Type I) from 67.194.243.81
"Averages by Day" are virtuially meaningless on a 2 week chart (2 readings!)

Wed Nov 6 2002 21:58:07 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Bugness, great!!

Wed Nov 6 2002 21:58:10 Eastern US
KristinSuchy (Mom to Nate, 4, dx'd 5/99) from 68.69.148.245
Well, I have a question for Marni! We have been getting alot of Error 5 messages, and some Error 2 lately. I think it has happened over five times since we had our script filled? Why is that?

Wed Nov 6 2002 21:58:20 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
KristinSuchy - yes the meter only records blood sugar readings, however, if you want to record insulin information you can use the InTouch software to record this information.

Wed Nov 6 2002 21:58:48 Eastern US
KristinSuchy (Mom to Nate, 4, dx'd 5/99) from 68.69.148.245
We have the software and love it!

Wed Nov 6 2002 21:59:01 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Marvin, we're looking at more flexibility with the software. How many times per day are you testing?

Wed Nov 6 2002 21:59:10 Eastern US
Bugness from 205.188.208.41
Yes, when will it be a 32 bit app? Why keep it compatible with Windows 3.1 in this day and age?

Wed Nov 6 2002 21:59:31 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Keith, sorry about that issue. We are working on a 32-bit application.

Wed Nov 6 2002 21:59:32 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
Marni, I think the question had to do with the degree of error--if you use code 31 instead of the correct 17 (as I did the other day), for example--what percentage error should you expect in the reading?

Wed Nov 6 2002 21:59:41 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
KristinSuchy - please call customer service, they are open 24 hours a day and should be able to help you with any Errors you are getting with the OneTouch Ultra, the phone number is 1-800-227-8862

Wed Nov 6 2002 22:00:01 Eastern US
marvin (Type I) from 67.194.243.81
Kathy - I test 4 to 6 times a day.

Wed Nov 6 2002 22:00:03 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Sorry, didn't mean error code; meant approximate magnitude of error in the readings in the wrong code is used.

Wed Nov 6 2002 22:00:21 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
in = if
Thanks, Keith! :-)

Wed Nov 6 2002 22:00:46 Eastern US
Bugness from 205.188.208.41
Marni, I don't have access to the software every time I inject. I do however always have my meter.

Wed Nov 6 2002 22:01:08 Eastern US
KristinSuchy (Mom to Nate, 4, dx'd 5/99) from 68.69.148.245
Kathy, one suggestion...it seems alot of people have trouble figuring out how to get the software to let them adjust/correct inputted data. Are there instructions on that included anywhere in the software?

Wed Nov 6 2002 22:01:10 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
Thanks, Kathy. It has been running fine (until just now!), but a 32-bit application would definitely be preferable. Hope it's coming soon!

Wed Nov 6 2002 22:01:13 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
Keith - there are too many variables to provide you with a percentage error depending on your reading, the differences between what the code was vs. should have been, etc.

Wed Nov 6 2002 22:01:18 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Marvin, I don't understand your averages by day question.

Wed Nov 6 2002 22:01:52 Eastern US
KristinSuchy (Mom to Nate, 4, dx'd 5/99) from 68.69.148.245
I guess that's not a suggestion but a question, sorry

Wed Nov 6 2002 22:02:18 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
Bugness - thank you for the suggestion, we are always looking for ways to improve our products. Keep checking in with www.LifeScan.com for information on new products.

Wed Nov 6 2002 22:02:35 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
KristinSuchy, The User's Guide explains how to edit info. You do need to select that under preferences. The Help file will explain the steps too.

Wed Nov 6 2002 22:02:40 Eastern US
marvin (Type I) from 67.194.243.81
Kathy E - the 14 day summary shows pre and post meal averages by day. In 14 days, each day only occurs twice.

Wed Nov 6 2002 22:03:26 Eastern US
KristinSuchy (Mom to Nate, 4, dx'd 5/99) from 68.69.148.245
I do think that the Ultra is the best meter on the market for small children right now, but I can't get enough blood from my child to do alternate site testing which is really frustrating. Even when the "pricker" is turned all the way up.

Wed Nov 6 2002 22:04:01 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
The Ultra (successor to the FreeStyle) was apparently designed to resemble the virtual pet toys of a few years ago. It does fit in the hand nicely, but a flatter meter, and one that uses a AAA battery would be improvements I'd like to see.

Wed Nov 6 2002 22:04:12 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Just FYI...
Why do test strips have different codes?
When the test strip membrane is manufactured, the material is run through a chemical bath. Absorption of the chemical is not completely uniform. Each membrane group is tested and coded according to the exact level of chemicals it contains. Coding the meter to match the test strip is necessary to obtain accurate test results.

Wed Nov 6 2002 22:04:34 Eastern US
KristinSuchy (Mom to Nate, 4, dx'd 5/99) from 68.69.148.245
I was so glad when you guys changed the tops to the test strip vials. That was a big improvement

Wed Nov 6 2002 22:04:44 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
KristinSuchy - what lancet are using? Have you tried the OneTouch FinePoint lancets with the clear cap?

Wed Nov 6 2002 22:05:18 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
I agree re: the vial tops. Nice to have them attached, and with the lip to make them easier to open.

Wed Nov 6 2002 22:05:25 Eastern US
Mike (type 1 eating salty greasy popcorn :-)) from 216.126.161.206
Good evening! :-)

Wed Nov 6 2002 22:05:39 Eastern US
KristinSuchy (Mom to Nate, 4, dx'd 5/99) from 68.69.148.245
No, actually our mail order company sent us some off brand. We have just used them since they sent 10 boxes literally. They have worked fine for regular testing.

Wed Nov 6 2002 22:05:48 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Hey, we are about to wrap up. Any last questions for the product team?

Wed Nov 6 2002 22:05:54 Eastern US
Bugness from 205.188.208.41
Yest the test strip vial tops are great. Open one handed now.

Wed Nov 6 2002 22:06:12 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
It's a bit tricky for young children to handle those strips, get them into the meter.....

Wed Nov 6 2002 22:06:44 Eastern US
KristinSuchy (Mom to Nate, 4, dx'd 5/99) from 68.69.148.245
We have had problems with his fingers getting infected in the past, so we have to be extremely sanitary, but we would like to try alternate site testing. We had the same problem with the Freestyle.

Wed Nov 6 2002 22:06:48 Eastern US
Mike (type 1 eating salty greasy popcorn :-)) from 216.126.161.206
aww colleen I just got here!

Wed Nov 6 2002 22:06:49 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Marvin, if you are testing 4-6 times per day then your average by day takes those 4-6 readings into the average. So, on the 14-day summary two Mondays would be 8-12 results.

Wed Nov 6 2002 22:06:54 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
KristinSuchy - you may want to try the OneTouch FinePoint lancets with the UltraSoft Lancing device set to the deepest setting using the clear cap. That should help.

Wed Nov 6 2002 22:07:07 Eastern US
Bugness from 205.188.208.41
Keep developing wonderful products and listening to your customers. Can't ask for more than athat.

Wed Nov 6 2002 22:07:23 Eastern US
KristinSuchy (Mom to Nate, 4, dx'd 5/99) from 68.69.148.245
No questions, just thanks for continuing to make our lives as easy as possible!

Wed Nov 6 2002 22:08:10 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
As I said earlier, we've been loyal Lifescan customers for nearly 17 yrs. Hope before another 17 goes by meters won't be needed!

Wed Nov 6 2002 22:08:17 Eastern US
KristinSuchy (Mom to Nate, 4, dx'd 5/99) from 68.69.148.245
Will do, thanks!

Wed Nov 6 2002 22:08:17 Eastern US
Keith (Type 2 dx'd 9 mos. ago) from 166.70.38.177
No more questions here. Thanks a lot to both of you!

Wed Nov 6 2002 22:08:20 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
OK, thanks Marni and Kathy for joining us tonight and being available to answer customer questions directly.

Wed Nov 6 2002 22:08:36 Eastern US
Kathy E (IN TOUCH Software) from 148.177.1.212
Thanks all! Enjoyed the chat and suggestions!!

Wed Nov 6 2002 22:08:40 Eastern US
Marni G (OneTouch Ultra Product Manager) from 148.177.1.212
It was really great chatting with all of you. Hope we can do it again sometime soon. Thanks for all of your great suggestions and comments.

Wed Nov 6 2002 22:09:05 Eastern US
Colleen C. (Chat Moderator) from 148.177.1.212
Thank you CWD and OneTouch Brand.
And if you want more information about OneTouch Products, please visit www.LifeScan.com.
Good night!

Wed Nov 6 2002 22:09:08 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Thanks Kathy and Marni

Wed Nov 6 2002 22:09:09 Eastern US
marvin (Type I) from 67.194.243.81
Kathy E - OK, I agree. But a four- or eight- week average would be more useful

Wed Nov 6 2002 22:09:22 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
..and Colleen :-)

Wed Nov 6 2002 22:09:47 Eastern US
marvin (Type I) from 67.194.243.81
Thanks - good night

Wed Nov 6 2002 22:10:27 Eastern US
Judith (David, 16, dx'd at age 2 months) from 198.7.199.185
Lots of progress in those 17 yrs... No more wiping, blotting, comparing to a color chart, waiting 60 seconds....



                 
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